It is not enough to just import technologies like Robotic Process Automation, Artificial Intelligence, Blockchain or smartphones into existing financial services. To stay in business, banks need to rethink the role their business plays in their customers’ lives. It is with this intent that the Financial Services industry and FinTech startups are innovating across broad categories – in investment management, payments, insurance, credit, and even money itself. So what’s driving this change? And what makes it possible? This video recording of a talk by Gregory La Blanc (Lecturer – Berkeley Haas) offers a brief tour of how and why the financial markets and institutions are rapidly changing.